FAQs
Your rental order and your event are important to us, which is why we confirm every order, check availability, and follow up with you regarding any special details before we request payment.
How do I submit a rental order?
- Click on the products you want and add them to your cart via the "Add to Cart" button.
- When you are finished adding items to your cart, go to your cart and click on the "Review Order" button at the bottom of the page.
- You will be taken to a new page with a summary of your rental order. Please enter your contact information and click on the "Submit Rental Order" button.
- Payment is not due when you submit your rental order. We will confirm your rental order and follow up with an invoice and a Rental Item Agreement (see a sample here). Please review those documents carefully. Once you have confirmed the items and signed the agreement, we will email you a link for payment.
Why can’t I confirm and pay for my order now?
We double-check orders to make sure we get things right for you. If your event doesn’t have any delivery or other special requirements, the quote we send will be very close to what you see in your cart total. The quote will detail the amount of the non-refundable reservation payment, the damage deposit, and any other information pertinent to your order. For all events, we want to confirm you are satisfied with your order before any payment is due.
When should I submit an order?
Please submit your order early (at least 30 days prior to your event) and for the highest number of items you anticipate needing.
When is payment due?
At our sole discretion, we may require a non-refundable reservation payment of 20% of the total rental price in order to reserve your items. We may also require a refundable damage deposit of up to 50% of the total replacement value of the Items. Non-refundable, final payment and final counts are generally due 14 days prior to your event for wedding clients of Rugged Horizon, and 30 days prior to your event for off-site rental customers. For off-site rentals, we also require a valid credit card on file and a completed credit card authorization form before we will release the Items.
What terms and conditions apply to my order?
Before you submit payment for items, you will be asked to review and agree to the Rental Item Agreement. You may review a sample of this agreement here. Please note that pricing, availability, and terms on this website are subject to change; we will make our best effort to notify you if such changes affect an order you have submitted to us.
Do you offer custom rental items or items not shown here?
Yes, we may be able to create custom rental items or source other rentals not shown on this website. Please contact us if you are looking for something in particular, and we will follow up with a quote and additional details. Our email and phone number are at the bottom of this page.
Do you offer off-site rentals?
Depending on availability, and subject to a $400 minimum order requirement, we may be able to offer our rental items for off-site use. If you are hosting an event at another location, please feel free to submit an order through this site. In the "remarks" section of the order page, please let us know when and where you will need the items. We will then follow up with you regarding availability, delivery fees, security deposit requirements, and any other terms and conditions that may apply. Please note that for off-site rentals, we require a valid credit card on file and an authorization form permitting Rugged Horizon to charge the card for any amounts due under your Rental Item Agreement.
You are also welcome to contact us at the phone number or email address listed below.
What if I have questions about the rental items?
Please don't hesitate to get in touch with us if you have any questions or troubles submitting an order. You may reach us at:
Phone: 1-406-240-9903E-mail: info@ruggedhorizon.com